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» General Manager - USTA National Campus (Lake Nona, FL)

Administration/General Management: General Management/Profit & Loss
General Manager - USTA National Campus (Lake Nona, FL)

Effectively manage USTA National Campus operations, establishing the facility’s events and programs as the gold standard.  Responsibilities include all P&L centers. Work with Chief Executive, Community Tennis to use USTA National Campus to support the USTAs vision and strategy for the growth of tennis participation among all ages, groups and backgrounds and develop the next generation of tennis providers.  Duties include but not limited:

  • Effectively manage the overall USTA National Campus operations (including all P&L centers)
    • Execute the strategic plan
    • Develop and implement operating policies and procedures
    • Establish facility as leader for innovation, operating standards and customer experience
    • Implement and maintain highest standards for guest service
  • Hire, train, mentor and motivate the USTA National Campus team (including interns)
    • Develop a positive, proactive and service oriented team
    • Oversee the professional development of the  team and interns
    • Coach team to meet goals
    • Help develop next generation of coaches, event directors, etc.
    • Effectively collaborate with other USTA groups; Community Tennis, Player Development, Officials, Sections, etc.
  • Facility Usage
    • Plan, organize and deliver quality programming and events
    • Introduce new programming and events
    • Survey guests and local clientele to ensure our offerings meet expectations
    • Meet facility usage goals
  • Operate the facility at the highest standards
    • Maintain facility at the highest level of quality control, safety and cleanliness
    • Oversee capital and large projects
  • Qualifications/other:
    • Ten plus years of proven experience/expertise in the management and oversight of large scale venue/club/facility containing multiple revenue centers.
    • Exceptional customer service track record
    • Team player – strong collaboration and team building skills
    • Demonstrated leadership/management and business capability
    • Ability to inspire and enroll others, strong communication skills
    • Excellent strategic thinking and decision making skills
    • Exceptional people skills including ability to influence and resolve conflicts

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