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Current available jobs in Internships:


» Future Notification of Internships - ATP Tour, Inc. (Various Locations, XX)
» Marketing and Tournament Management Intern - Summer 2015 - International Tennis Hall of Fame (Newport, RI)
» Auction Assistant Internship - International Tennis Hall of Fame & Museum (Newport, RI)
» INTERNSHIP PROGRAM sponsored by Diversity & Inclusion - USTA National Headquarter (White Plains, NY)
» 2015 Team and Travel Internship - Washington Kastles (Washington, DC)
» 2015 Volunteer / Special Events Internship - Western & Southern Open (Mason, OH)
» 2015 Summer Ticketing Internship - Western & Southern Open (Mason, OH)
» Facilities and Operations Dispatch Internship - Western and Southern Open (Mason, OH)
» Facilities and Operations Sponsor Hospitality Internship - Western and Southern Open (Mason, OH)
» Facilities and Operations Logistics Internship - Western and Southern Open (Mason, OH)
» Facilities and Operations Player Security Internship - Western and Southern Open (Mason, OH)
» Facilities and Operations Court Management Internship - Western and Southern Open (Mason, OH)



Internships: Any Internship
Future Notification of Internships - ATP Tour, Inc. (Various Locations, XX)

From time to time, the ATP World Tour tournaments and headquarters will be looking for qualified internship candidates.  By creating a profile under this listing, you are not applying for an internship.  Rather, you will be notified of internships when they become posted matching the notification buttons you check on this application.

If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.


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Internships: Any Internship
Marketing and Tournament Management Intern - Summer 2015 - International Tennis Hall of Fame (Newport, RI)

Contact:
Alanna Berg, Ticket & Sponsor Relations Manager
194 Bellevue Avenue
Newport, RI 02840
(401) 849-3990
aberg@tennisfame.com

ABOUT THE ORGANIZATION:

The International Tennis Hall of Fame & Museum is a non-profit institution dedicated to preserving the history of tennis, inspiring and encouraging junior tennis development, enshrining tennis heroes and heroines and providing a landmark for tennis enthusiasts worldwide. The museum chronicles the history of the sport through a diverse collection of memorabilia, art, fashion and more from the 12th century through present day. Since 1955, the International Tennis Hall of Fame has honored the game’s greatest champions, innovators, and contributors and will welcome in the class of 2015 during the Hall of Fame Enshrinement Ceremony held during the Hall of Fame Tennis Championships in July. As a stop on the men’s ATP World Tour the tournament attracts some of the world’s top players, an on-site audience of 20,000 and is broadcast to more than 60 million homes around the world.

DESCRIPTION:

The International Tennis Hall of Fame & Museum and Hall of Fame Tennis Championships seek motivated college students searching for a dynamic internship experience in sport management and marketing; public relations/community outreach and brand ambassador marketing. We are looking for students who take initiative, are enthusiastic, motivated, and have a strong work ethic. Interns will have hands on experience in a variety of efforts including, but not limited to, three main areas of focus: Marketing and Public Relations, Tournament Management and the Brand Ambassador program. Should an intern have interest in a specific area of work, arrangements can be made to place emphasis on this.

TOURNAMENT MANAGEMENT:

Interns will support the tournament staff in the management, marketing and administrative tasks related to the preparation of the tournament and all the events during that week.

RESPONSIBILITIES:

  • Serve as a liaison with sponsor representatives and prepare sponsor package mailings

  • Coordinate boxholder packages, clinics, gifts and mailings

  • Assist in the management of volunteers, ball kids, junior clinics and product acquisition

  • Coordinate with third party vendors/exhibitors

  • Collaboratively manage designated areas of tournament operations

  • Update and manage HallofFameTennisChampionships.com

  • Assist with player and hospitality sponsor events

  • Manage player relations, accommodations, hospitality and transportation

MARKETING AND PUBLIC RELATIONS:

Interns will promote the Hall of Fame via marketing, public relations, advertising, events, community and media relations, with the goal of increasing attendance and support for all departments (Museum, Tournament, Retail, Tennis Club and Membership / Development).  Interns will support the marketing department by focusing on copy writing, photography, organizing promotional events, website management, and media relations.

RESPONSIBILITIES:

  • Copy-writing and proof-reading of press releases, collateral materials and website

  • Maintain a photography archive

  • Assist with media announcements and events

  • Answering informational/media requests

  • Continuous maintenance of media listing and contacts (regional, national, international)

  • Assist with social media accounts, creation of content and posting to appropriate outlets

    Responsibilities during Tournament/Induction

  • Assist/work with media representatives (tv/radio/print/web) on and off site

  • Assist with media stories/topics for daily publication

  • Prepare player information/bio stats/records/match stats/general info

  • Assist in tournament event schedule implementation

  • Track and organize all press clippings during tournament and induction

  • Prepare daily statistical information for e-blasts and releases.

  • Manage the tournament media credential process.

    BRAND AMBASSADOR TEAM:

This enthusiastic team hits the streets of Newport & the greater Rhode Island area to generate interest in Tennis Hall of Fame museum, tournament and events by going into the community and providing information to the general public, distributing collateral to hospitality partners, engaging with downtown visitors and onsite at through impromptu tennis on the sidewalks, trivia, giveaways and more!  Particular emphasis is placed on attracting tennis fans, tourists and area residents to visit the Museum and attend the Hall of Fame Tennis Championships. 

RESPONSIBILITIES:

  • Work as a team to develop “grassroots” marketing strategy for promotion of museum programs, special events and Hall of Fame Tennis Championships.

  • Assist with the marketing and promotional campaign to increase visitation to the museum

  • Create a stronger knowledge of the Tennis Hall of Fame and the organization’s activities throughout the local community

  • Work closely with sponsors before and during the tournament on marketing promotions

  • Create programs & activities for the team to engage and interact with the public

  • Distribute printed materials, program production and signage to hospitality partners.

  • Possess a full understanding of museum and tournament.

    SKILLS / QUALIFICATIONS:

    Applicants must:

  • Be outgoing, enthusiastic, and dedicated individual

  • Be highly motivated and flexible in a fast-paced, multitasking work environment

  • Work independently, be detail-oriented and maintain a positive attitude, especially under pressure

  • Possess excellent oral and written communication skills

  • Provide THE highest level of excellence in customer service at all times – in the community and on site

  • Be proficient with the Microsoft Office Suite and have excellent internet research skills

  • Manage multiple projects and collaborate as part of a team

  • Possess the ability to memorize a great deal of information (regarding the tournament and museum)

  • Familiarity with social media platforms

  • *Sales experience a plus

  • *Knowledge of Photoshop, Illustrator, and/or Publisher a plus

    TIME COMMITMENT:

The Summer Internship begins at the end of the semester (May) through the beginning of August (ITHF can be flexible on start and end dates).  Candidates must be willing to work nights and evenings (as needed). Students interested in the summer positions must be prepared to work and available from July 1 – July 22 everyday (all day). Prior to June 30, hours may be flexible ranging from 30–40 hours weekly; after the tournament, interns can expect flexible hours.

COMPENSATION:

Students receiving college credit for this internship will be provided a stipend of $20 per day, upon submitting proof of course enrolment and course description.  Should a student have interest in this position, but not be enrolled in a class for college credit, the position is available in a volunteer capacity.


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Internships: Any Internship
Auction Assistant Internship - International Tennis Hall of Fame & Museum (Newport, RI)

Supervisors: Cullen McKain, Director of Private Events and Auction Manager (cmckain@tennisfame.com)

        Michael Canaan, Sales and Auction Coordinator (mcanaan@tennisfame.com)

RESPONSIBILITIES:

The International Tennis Hall of Fame & Museum produces two auctions annually. The first is during the Hall of Fame Tennis Championships, a tournament on the ATP World Tour that attracts some of the world’s top players. The second auction is during the Legends Ball (September 10th, 2015), the premiere social event of the US Open. The Auction Assistant Intern will assist the Auction Manager and Auction Coordinator in administrative duties throughout the summer, including the entire week of the Hall of Fame Tennis Championships.

  • Organize and create auction item descriptions with photos for display at auction booth for the Hall of Fame Tennis Championships and the Legends Ball.

  • Assist in the set-up, management, and break down of the auction booth daily, Monday, July 13 through Thursday, July 16.

  • Sell auction items and collect revenue via credit card.

  • Collect buyers’ information.

  • Maintain Excel spread sheet with sold auction items.

  • Work with accounting department at conclusion of each day to ensure revenue is posted.

  • Must gain extended knowledge of auction items.

    SKILLS/QUALIFICATIONS:

    • Outgoing, enthusiastic, and dedicated individual

    • Ability to work independently and show initiative on duties

    • Excellent written and oral communication skills

    • Basic accounting knowledge

    • Creative (both verbally and visually)

    TIME COMMITMENT:

    This internship begins in June and ends in August.  The intern is expected to work a minimum of eight hours per week.  The intern MUST be able to work every day (all day), July 13-16.

    Students receiving academic credit will receive a stipend of $20 per day.

    Intern will receive hands on and resume building experience, complimentary tickets to the Hall of Fame Tennis Championships, and will be able to keep all promotional clothing from the International Tennis Hall of Fame.


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Internships: Any Internship
INTERNSHIP PROGRAM sponsored by Diversity & Inclusion - USTA National Headquarter (White Plains, NY)

DEADLINE MARCH 16 
Paid internship assisting the USTA business unit with project-driven tasks in the areas which may include marketing, finance, IT, etc. These positions report to the department manager. The internship runs between the dates of June 15 through August 7th. The pay is $12/hour based on a 32 hour workweek.  No housing provided. There are 12 internships, please select up to two of the Departments. (NTC – National Tennis Center, Flushing, NY, WP- White Plains, NY)

  • Information Technology (80% NTC, 20% WP)
    • Candidate should be studying computer science of information systems, be proficient in networking, Windows Operating Systems and Microsoft Office. Responsibilities may include setup of desktop and laptop computers, setup of computers and assisting in the testing of networking equipment.
  • Ticket Operations (NTC)
    • Candidate should be skilled in Microsoft Office programs, specifically Word, Excel and Access. Must also have strong interpersonal, communication and customer service skills. Must have the ability to learn quickly and efficiently. Candidates with ability to speak, read and/or write in multiple languages will be given preference.
  • Collegiate & Community Tennis (WP)
    • Candidate should be proficient in Microsoft Office programs, specifically Word, Excel and PowerPoint. Excellent oral and written communication skills and a strong customer service history desired. Must be organized and able to manage time and effectively prioritize work assignments.
  • Digital Strategy & Partnerships (WP)
    • Candidate must proficient in Microsoft Office programs, specifically Word, Excel and PowerPoint. Candidate should also have an interest and basic knowledge of digital industry trends.
  • Youth Tennis- Tennis on Campus/High School Tennis (WP)
    • Ideal candidate would have a background as a former high school tennis player or be a current varsity/ club tennis player (TOC). Must be comfortable with posting on social media, be well organized and a self-starter. Must also be proficient in Microsoft Office programs.
  • Junior Play & Junior Tournaments (WP)
    • Candidate must also be proficient in Microsoft Office programs, specifically Outlook, Excel, Word and PowerPoint. Must have excellent oral and written communication skills, as well as a professional demeanor. Should also have the ability to analyze trends and translate data into useful information. Previous tennis exposure in some form of organized play preferred.
  • Merchandising (WP 90% NTC 10%)
    • Candidate should have working knowledge of Excel, specifically for accounting and managing/manipulating inventory lists. Must have great attention to detail, be upbeat and be able to communicate clearly both verbally and in writing.
  • Video Services (WP)
    • Candidate must have basic to moderate experience with editing and graphics software, including Premiere Pro, Final Cut Pro, Avid, After Effects, Photoshop and Illustrator. Must also have basic to moderate experience with field production, including the use of ENG & DSLR video cameras, audio and lighting equipment. Experience with teleprompters not required, but a plus. Basic experience with logging media files, MS Word, Excel and Outlook also required.
  •  USTA Foundation (WP)
    • Candidate must be proficient in Microsoft Office programs, specifically Word, Excel, Outlook and PowerPoint. They should be a creative thinker, be passionate about social media and have with experience with Facebook, Twitter, Instagram and YouTube. Should also be a strong writer and researcher with the ability to work on a team. Must work well under the pressure of deadlines.
  •  Accounting & Finance (WP)
    • Ideal candidate will have a basic knowledge of accounting and the ability to read basic financial statements. Must have a strong knowledge of Microsoft Excel. Knowledge of Microsoft Access a plus.
  • School Tennis (WP)
    • Ideal candidate must be proficient in Microsoft Word and Excel. Must have excellent communication skills, both written and verbal. A professional demeanor is a must. Should be able to analyze trends and translate data into useful information. General knowledge of USTA school/after-school programming a plus, but not required.
  • Membership (WP)
    • Ideal candidate will have strong Microsoft office skills, specifically in Word, Excel and PowerPoint.  Should be able to multi-task and work in a fast paced environment.  Being a team player is a must. Experience with events preferred.  The ability to work during the US OPEN a plus (August 31 - September 13)

QUALIFICATIONS/OTHER:

  • Matriculated student entering junior or senior year Fall 2015 at an accredited college or university
  • Ability to effectively communicate, both in writing and verbally, with all levels of management as well as employees
  • Ability to work well independently as well as in a group environment
  • Detailed-oriented
  • Excellent organizational skills
  • High energy level and strong work ethic
  • Dynamic and positive “can do” attitude
  • Excellent customer service skills
  • Kean ability to identify and solve problems quickly
  • Competency with MS Word, MS Excel, and Outlook (emails) required; social media a plus.
  • Tennis interest a plus, but not required
  • Bilingual skills also welcome especially Spanish.
  • Relatives of the USTA National Staff will not be considered.

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Internships: Player Operations
2015 Team and Travel Internship - Washington Kastles (Washington, DC)

Job Description: This position is responsible for assisting with the execution of the travel, accommodations and everything related to the Washington Kastles players throughout the season. The successful candidate will be required to work extensive hours and be on-call at all times during the Kastles season. This position reports to the Team and Travel Coordinator.

Desired Experience: Several years of experience in logistics and travel coordination, preferably in sports. Candidate must work well independently, and be highly detail oriented. Candidate should be over 21 years of age with a valid drivers license and a clean driving record.

Responsibilities:

·  Be on call throughout the entire Kastles season to assist in ensuring travel is as seamless and efficient as possible for the Kastles players.

·  Ensure all player needs are met throughout the season, including working with Kastles catering and restaurant partners to provide player meals.

·  Assist with preparation of travel packets for team when travelling, including flight times, car transportation, hotel information, etc.

·  Transport or assist with transporting the Washington Kastles to and from local airports, based on match and travel schedule.

·  Transport or assist with transporting all visiting teams while they are in the Washington DC area.

·  Assist in acquiring team uniforms.

·  Assist in preparing welcome gifts/bag for home team.

·  Assist and support various other departments before the Kastles team first arrives in Washington DC, including fulfillment and distribution of season tickets, and working with the Kastles merchandise program.

·  Assist in other areas as dictated by the Team and Travel Coordinator and the Executive Management of the Washington Kastles.

Internship will begin on June 29 and end on August 7. All internship positions require a full-time commitment during business hours. Significant weekend and evening hours will also be required, including attendance at all Kastles home matches. Internships are paid $420/week or could be done for college credit.

All interns must provide their own computers for use when working with the Washington Kastles.

The Kastles are accepting and reviewing applications on a rolling basis. Applications will be reviewed and decided upon as they are received.

No phone calls please. EOE.


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Internships: Any Internship
2015 Volunteer / Special Events Internship - Western & Southern Open (Mason, OH)

Position: Volunteer Assistant / Special Events Intern

Reports to: Director Volunteer & Intern Services

Internship Timeframe / Location: July 14 - August 23, 2015, Mason, OH 45040

Qualifications:

  • Seeking strong communicator – both written and oral
  • Strong organizational skills
  • Must have good computer skills – comfortable working with excel worksheets
  • Must be able to work with all types and ages of individuals
  • Must be able to multitask  and work independently

Position Overview:

This internship provides you with the opportunity to work for one of the largest and most prestigious professional tennis tournaments in the world.  This is a chance to learn the inner workings of this event and to view the tournament from numerous areas through the 33 different volunteer committees that you will work with.

This internship is one of a customer service specialist, and requires the ability to communicate with all types of personalities and ages of volunteers.  The successful candidate will need to show initiative and be able to assess situations, be creative in developing a solution and follow through to completion.  This candidate must always be positive in their approach to motivate and support the tournament’s volunteer team (1300+) to provide the patrons at our event with the best possible experience.

Internship Duties (May include but not limited to the following):

  • Learn the volunteer registration system (Trust Event Solutions) and help with the registration process and committee assignments for over 1300+ volunteers.
  • Provide prompt and clear communication with potential and past volunteers.
  • Coordinate and communicate with the 62 volunteer committee chairpersons.
  • All interns assist with the answering of the phone at the downtown tournament office and take ticket orders.
  • Help with the set-up of the Volunteer Office at the tournament site.
  • Staff the Volunteer Office during the event.
  • Assist in preparing materials for volunteer use during the tournament.
  • Help with the assembly of the volunteer uniform packets.
  • Gather information and prepare the Volunteer Benefit Level binder and monitor awards earned by volunteers.
  • Assist with the planning and execution of the Volunteer Party (credential and uniform distribution to over 800 volunteers).  Help to train those working this event (other tournament interns and volunteers).
  • Manage and post daily communications in the Volunteer Lounge during the tournament.
  • Set up and manage the daily volunteer raffles.
  • Assist with the planning and execution of several special events (i.e. Kid’s Day, High School Day, VIP, Pro Am events…) during the tournament.
  • Pull various volunteer reports through Archtics and Trust Event Solutions (volunteer systems).
  • Manage the scheduling process for the Usher & Ballperson Committees (2 of our largest volunteer groups).  You will be the primary point of contact for both of these committees.
  • Update facility checklists for all volunteer groups for 2016.
  • Take tournament apparel inventories towards the end of the tournament.
  •  Patience and a pleasant speaking voice to accept phone calls and in working with volunteers on site during the tournament.
  •  Assist with other projects as requested by your supervisor.
  • Willingness, with a smile, to do whatever it takes to run the very best sporting event possible.

Normal Hours:

Pre-tournament (July 14 - August 7) , hours are approximately 8am-6pm, with week prior to the tournament 8am-7pm (shifts may be scheduled).

During the tournament, the volunteer office is open from 8am - 9pm each day.

Dress:

The tournament will provide a tournament logo shirt and cap.  Interns must provide their own khaki shorts, skirt or slacks to compliment the uniform.  Parking in a private lot also included. 

This is an unpaid internship.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have local housing available in or near Cincinnati?
2. If no, would you be able to secure housing for the duration of the internship?
3. Do you have your own transportation?
4. Does your fall 2015 school semester/quarter begin after August 23, 2015?
5. Will this internship be used to fulfill any school requirement?


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Internships: Any Internship
2015 Summer Ticketing Internship - Western & Southern Open (Mason, OH)

Description:

Rare internship opportunity to assist in running one of the world’s premier tennis events.  Each intern is given enormous responsibility which offers great preparation and experience for future endeavors.

 Location: 

Tournament site: 5460 Courseview Dr., Mason, OH 45040

 Dates:

 Interns will be asked to work the week of the tournament.  

Tournament dates – August 15 -23, 2015

 Qualifications and Responsibilities:           

  • Willingness, with a smile, to do whatever it takes to run the very best tournaments possible. 
  • Interns will be trained on Ticketmaster/Archtics software (utilized in many sports venues across the country) and will be responsible for all aspects of tournament patron relations, including accepting and processing patron ticket orders via phone, in person at the ticket sales windows during the event, working with patrons who are picking up tickets at our Will Call windows, assisting in directing patrons outside the ticket office to the proper area for prompt assistance, and the like. 
  • The ability to communicate via phone and in person in a professional manner  
  • Basic computer skills
  • Basic accounting skills, as interns are responsible for balancing ticket sales/income each day

 Normal Hours:

During the tournament, the ticket office is open from 8am-9pm each day; with a future sales window inside the gates being open from noon-evening match conclusion (approximately 11pm).   Daily 8-10 hour shifts are expected.

Dress:

The tournament will provide a tournament logo shirt and cap.  Interns must provide their own khaki shorts, skirt or slacks to compliment the uniform.  Parking in a private lot also included. 

These internships are unpaid.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have local housing available in or near Cincinnati?
2. If you do not have housing available, would you be able to secure housing for the duration of the internship?
3. Do you have your own transportation?
4. Does your fall 2015 school semester/quarter begin after August 23, 2015?
5. Will this internship be used to fulfill any school requirement?


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Internships: Any Internship
Facilities and Operations Dispatch Internship - Western and Southern Open (Mason, OH)

Field Service Job Description
 

Position:
Facilities and Operations Dispatch Intern

Position Overview:
This position will respond to and coordinate all incoming Facilities/Operations requests and direct individuals to the appropriate resource or satisfy the request immediately.

Position Objectives:
To provide outstanding service and tournament facilities for our fans, players, officials, contractors, exhibitors, vendors, sponsors, volunteers and staff.

Position Timeline:
Internship will begin on July 20th and run through August 23rd. Start and end dates can be extended slightly to satisfy additional academic requirements. Interns must be able to work all days during internship unless approval is granted prior to acceptance of the offer.

Pre-Tournament Duties:
• Assist in preparing the facility through the following projects:
• Painting
• Pressure washing
• Fence repair/install
• Weed removal
• Windscreen and vinyl replacement
• Preparation and maintenance of interior space
• Inventory management
• Placement and distribution of light towers
• Maintaining high levels of cleanliness
• Learn names, titles, and responsibilities of all parties working on site and establish a working relationship with those individuals
• Manage log of equipment borrowed from Operations Office daily
• Learn and manage Keywatcher Software for key borrowing.
• Create users and train end users in operation of the Keywatcher Cabinet
• Monitor software for keys not returned and report to management
• Troubleshoot key issues and make recommendations

• Collect operational documents and create display materials for the operations dispatch desk.
     • Large Site Map
     • Suite Chart
     • Tent Chart
     • Forehand Volley
     • Aerial photos
     • Special Events Calendar
     • Parking Map
     • Telephone directory
     • Create forms necessary for daily operations
     • Radio sign out forms
     • Equipment / Tool Logs
     • Hardware purchase list
     • Assist volunteers and chairpersons in preparing their areas for the tournaments.


Tournament Duties:
• Serve as the first responder to the wide variety of requests that are made to the Facilities/Operations Office.
• Manage the Facilities/Operations Office and serve as liaison to this area.
• Think critically and make decisions with a high level of autonomy based on what you believe to be the best course of action.
• Maintain a detailed log of all communication, requests, rentals, repairs, etc and follow up with groups to ensure that all needs are met.
• Process systems for key sign in/out, equipment usage logs, intern dining, laundry procedures, etc.
• Work closely with contractors on site to provide clear communication and efficient response times to all areas of the tournament.
• Monitor and coordinate the needs of all on-court interns and assign tasks to available team members.
• Assemble a comprehensive picture inventory including all details of all parts of the tournament site.
• Assign tasks to available interns to provide the best service for our patrons.
• Assist with sign in/out of radios and troubleshooting as needed.
• Monitor calls on Security Channel
• Record all calls and assign a severity level to each
• Relay information on calls of severity level one or two to management
• Follow up with Security calls shortly after to ensure that the conflict is resolved.
• Finalize a report of all security calls.
• Highlight any outstanding issues to be resolved.
• Forward this report to management at the end of your shift.
• Assist other facilities interns in preparing their areas.
• Complete checklists for player security and public space interns.
• Provide the highest level customer service to everyone calling or coming into the Facility Operations Office
• Finalize a report of all calls to the Facility Operations Office
• Highlight any outstanding issues to be resolved.
• Forward this report to management at the end of your shift.
• Support coworkers in the cleaning of match courts each night.
• Participate in group projects as directed by the Director of Facilities.
• Photograph assigned areas for documentation purposes.
• Assist in the completion of quality control surveys.
• Complete a final report outlining the specifics of your duties and any support documents.
• Make recommendations to improve the position and the tournament from year to year.

This is an unpaid internship designed for course credit and/or to build experience for candidates as they assist in assembling one of the finest tennis events in the world. Reimbursement for travel or other funding is not available.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to arrange for local housing?
2. Do you have reliable transportation to/from the facility?


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Internships: Facility
Facilities and Operations Sponsor Hospitality Internship - Western and Southern Open (Mason, OH)

Field Service Job Description
 

Position:
Facilities and Operations Intern for Sponsor Hospitality and Special Events

Position Overview:
This position will work with the Sponsor Hospitality Committee Chairpeople to ensure that the needs are met for all sponsor groups hosting events during the tournament.

Position Objectives:
To provide outstanding service and tournament facilities for our fans, players, officials, contractors, exhibitors, vendors, sponsors, volunteers and staff.

Position Timeline:
Internship will begin on July 20th and run through August 23rd. Start and end dates can be extended to satisfy additional academic requirements. Interns must be able to work all days during internship unless approval is granted prior to acceptance of the offer.


Pre-Tournament Duties:
• Assist in preparing the facility through the following projects:
     • Painting
     • Pressure washing
     • Fence repair/install
     • Weed removal
     • Windscreen and vinyl replacement
     • Preparation and maintenance of interior space
     • Inventory management
     • Placement and distribution of light towers
     • Maintaining high levels of cleanliness
• Contact vendors for setup of banners, audio/visual needs, tables and chairs, etc.
• Assist volunteers and chairpersons in preparing their areas for the tournaments.
• Study hospitality documents in preparation for the tournament.
• Suite Chart
• Tent Chart
• Party CAD layouts for hospitality tents and special events
• AV Request forms
• Special Events Calendar
• Special Events Logistics Forms
• Participate in Audio Visual equipment training

Tournament Duties:
• Coordinate planning with Sponsor Hospitality Committee, Sponsor representatives, Grounds and Communication Intern, Facilities/Operations office, and other various groups working together.
• Cater to the needs and act as a facility host to sponsors hosting corporate events
• Work closely with tent supplier, Sponsor Hospitality Chair Persons, food caterer, electricians, air conditioning provider, audio/visual provider, etc. to ensure that all events operate seamlessly.
• Anticipate event needs and schedule accordingly.
• Set-up and test all AV equipment as needed for hospitalities and special events.
• Work with Logistics intern to stock hospitality tents with sponsor products and programs as needed.
• Report to Grounds and Communication full time Intern for daily instructions
• Monitor temperatures inside tents and make changes as needed.
• Participate in completing checklists for player security and public space interns
• Support coworkers in the cleaning of match courts each night.
• Participate in group projects as directed by Management.
• Assist volunteers and chairpersons in preparing their areas for the tournaments.
• Document the tent set-up for all special events and sponsor functions
• Take pictures of final set-ups
• Red-line Party CAD drawings to indicate changes and additions
• Photograph assigned areas for documentation purposes.
• Assist in the completion of quality control surveys.
• Complete a final report outlining the specifics of your duties and any support documents.
• Make recommendations to improve the position and the tournament from year to year.

This is an unpaid internship designed for course credit and/or to build experience for candidates as they assist in assembling one of the finest tennis events in the world. Reimbursement for travel or other funding is not available.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to arrange for local housing?
2. Do you have reliable transportation to/from the facility?


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Internships: Facility
Facilities and Operations Logistics Internship - Western and Southern Open (Mason, OH)

 Job Description

Position:
Facilities and Operations Intern for Tournament Logistics.

Position Overview:
This position is responsible for preparing the logistics of all items shipped to the site for the tournaments and providing support for vendors, exhibitors and food court restaurants.

Position Objectives:
To provide outstanding service and tournament facilities for our fans, players, contractors, exhibitors, vendors, sponsors, volunteers and staff.

Position Timeline:
Internship will begin on July 20th and run through August 23rd. Start and end dates can be extended slightly to satisfy additional academic requirements. Interns must be able to work all days during internship unless approval is granted prior to acceptance of the offer.

Pre-Tournament Duties:
• Assist in the shipping and receiving process.
• Inventory all storerooms and organize accordingly
• Prepare storerooms for deliveries. Sweep, clean, design and label layout of room• Move items to proper storage locations
• Ensure that storage rooms are always kept locked and secure
• Create working relationship with UPS and FEDEX.
• Exchange contact info with regular drivers
• Record all items received.
• Physically count all boxes in each shipment and cross check that with shipping documents
• Write physical number of boxes received next to signature when signing for deliveries
• Keep accurate records of what we received, who it was shipped to and where it was stored.
• Pre-plan the delivery of items we have received.
• Check with management weekly for updates of incoming shipments
• Assist in the controlling of all rental equipment.
• Receive equipment from the rental company.
• Establish a good relationship with rental vendor and communicate often as needs change and issues arise
• Take pictures from all sides.
• Record any damage and communicate that to rental vendor immediately.
• Test drives each vehicle and record any deficiencies.
• Inspect all fuel levels and record any discrepancies.
• Record equipment numbers to correlate with pictures and log each piece for reference.
• Create signs identifying which entity will be assigned to each vehicle
• Sign out equipment to assigned individuals or groups.
• Assist in preparing the facility through the following projects:
    • Painting
    • Pressure washing
    • Fence repair/install
    • Weed removal
    • Windscreen and vinyl replacement
    • Preparation and maintenance of interior space
    • Inventory management
    • Placement and distribution of light towers
    • Maintaining high levels of cleanliness
• Interface with Sponsorship Coordinator and Hotel/Operations Coordinator to receive information on vendors’ rental needs
• Contact Vendors and Exhibitors prior to arrival to confirm their facility needs and discover any last minute updates.
• Establish method of transferring information to the tent rental company.
• Physically check that the correct items were delivered to each tent and be there to greet vendors as they arrive.
• Establish schedule of when each vendor will be visited, product restocked, pars maintained, etc.
• Implement above plans using time management skills and maximizing resources.
• Assist other facilities interns in preparing their areas.
• Participate in group projects as directed by Management.
• Participate in on-site and off-site volunteer projects as directed by the Director of Facilities, (Volunteer Party, Ballperson Try-outs, etc.).
• Support assigned contractors in completion of their tournament preparations.
• Assist volunteers and chairpersons in preparing their areas for the tournaments.
• Attend all rental equipment operation workshops.
• Establish open lines of communications with committees and vendors for simple streamlined flow of information.

Tournament Duties:
• Implement plan to control received items.
• Insure the security of all storerooms.
• Plan deliveries in-advance based upon arrivals or hospitality schedule.
• Check daily with management to ensure proper information is received.
• Deliver items to proper recipient.
• Keep accurate records of who received it and have them sign for shipment in your delivery log.
• Check with vendors daily for amounts to be delivered each morning.
• Create delivery schedule based on pars
• Establish regular times to visit and restrock.
• Maintain log of name/time each vendor is visited to ensure that every group received personal contact at least once each day.
• Create pars for large vendors to simplify the process.
• Control vendors’ inventory throughout tournament.
• Provide the highest quality customer service as the liaison between tournament administration and those doing business on site.
• Interface with Director of Sales, Hotel/Operations Coordinator, and CEO to ensure that vendor needs are being met.
• Stock program locations on a nightly basis and maintain inventory throughout the day.
• Document all storage areas.
• Label each box clearly and place in groupings for easy recognition by any intern.
• Construct diagram of where larger groupings of items are stored for quick and easy identification by any office staff member.
• Photograph and record above placements and make suggestions for next year.
• Support musicians and entertainers as they enter, setup, teardown, and depart.
• Complete daily log of visits to each vendor, exhibitor, and supported group.
• Assist in the completion of quality control surveys.
• Photograph assigned areas for documentation purposes.
• Support assigned volunteer committees and vendors:
• Vendors
• Exhibitors
• Food Court
• Retail Tent
• Food & Beverage Distribution
• Speed Serve
• Programs
• TV Compound
• Scoring & IDS
• Concessions
• Plan and implement the return of rental equipment.
• Receive equipment from vendors.
• Take pictures from all sides.
• Record any damage and report to Director of Facilities.
• Fill-out return paperwork with the rental company.
• Provide shipping information for vendors to ship their own packages.
• Assist vendors in moving equipment back to their vehicles on Finals Sunday.
• Gather surplus items from Title Sponsor’s Tent / Suite and put in their storage space for later shipment.
• Gather surplus items from all other Tents / Suites, create inventory listing and put in secure location.
• Prepare outbound shipment for title sponsor, USTA, ATP, WTA, and major sponsors.
• Secure all equipment and supplies

This is an unpaid internship designed for coursJob Description
This is an unpaid internship designed for course credit and/or to build experience for candidates as they assist in assembling one of the finest tennis events in the world. Reimbursement for travel or other funding is not available.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to arrange for local housing?
2. Do you have reliable transportation to/from the facility?


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Internships: Facility
Facilities and Operations Player Security Internship - Western and Southern Open (Mason, OH)

Field Service Job Description
 

Position:
Facilities and Operations Intern for Player Security

Position Overview:
This position will tend to the overall security needs of all tennis players on site. Responsibilities include escorting players to/from their assigned courts, crowd control, Player Center access control, and contributing to the wellbeing of players at the Lindner Family Tennis Center.

Position Objectives:
To provide outstanding service and tournament facilities for our fans, players, officials, contractors, exhibitors, vendors, sponsors, volunteers and staff.

Position Timeline:
Internship will begin on August 3rd and run through August 23rd. Start and end dates can be extended to satisfy additional academic requirements. Interns must be able to work all days during internship unless approval is granted prior to acceptance of the offer.

Working Hours:
Prior to the tournament the workday will generally begin at 9am and end at 5pm. This position is task driven and occasional projects may require extended hours to conclude. During the tournament a schedule will be developed based on availability to ensure that all posts are properly staffed from 7am until the last player has departed the facility.

Team:
This position will be part of a team consisting of 20-25 interns staffing all security positions. This group will report to the full time Intern overseeing Player Security.

Pre-Tournament Duties:
• Assist in preparing the facility through the following projects:
    • Painting
    • Pressure washing
    • Fence repair/install
    • Weed removal
    • Windscreen and vinyl replacement
     • Preparation and maintenance of interior space
     • Inventory management
     • Placement and distribution of light towers
     • Maintaining high levels of cleanliness
• Learn top player names and faces to recognize and properly greet upon arrival.
• Complete training on access policies, conflict resolution, customer service, safety, and critical thinking.
• Learn all transportation routes and develop contingency plans to escort players safely and efficiently.
• Participate in group projects as directed by the Director of Facilities.
• Assist volunteers and chairpersons in preparing their areas for the tournaments.
• Assist other facilities interns in preparing their areas.


Tournament Duties
• Check individual credentials and provide access control at various secure locations throughout the Paul Flory Player Center.
• Use proper scenarios, including their names, when asking players to show their credentials.
• Greet all individuals with a smile and direct eye contact when asking for their credential, suite pass or ticket.
• Serve as a tournament authority to transport players to/from courts in a safe, friendly, and efficient manner.
• Monitor daily practice/match schedule with Player Services desk.
• Assist in secure escorts to / from ESPN Game Day Desk, autograph sessions, special events and player appearances as directed by the Player Security Managers.
• Work with private security firm to coordinate daily logistics.
• Interface with Mason Police Department, Player Security Managers, ATP/WTA Director of Security, and Tournament Marshals as needed for planning or daily operations.
• Think critically to mitigate risk and provide the best service to players.
• Anticipate the needs of players and accommodate as needed.
• Complete security audit checklists of interior and exterior space.
• Assist in the completion of quality control surveys.
• Support coworkers in the cleaning of match courts each night.
• Photograph assigned areas for documentation purposes.
• Make recommendations to improve the position and the tournament from year to year.

This is an unpaid internship designed for course credit and/or to build experience for candidates as they assist in assembling one of the finest tennis events in the world. Reimbursement for travel or other funding is not available.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to arrange for local housing?
2. Do you have reliable transportation to/from the facility?


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Internships: Facility
Facilities and Operations Court Management Internship - Western and Southern Open (Mason, OH)

Field Service Job Description


Position:
Facilities and Operations Intern for On-Court Supervision

Position Overview:
This position will act as the on-court liaison between Chair Umpires and the Facilities Office. Responsible for handling all on court issues and ensuring that each individual court is stocked and prepared in accordance with tournament guidelines.

Position Objectives:
To provide outstanding service and tournament facilities for our fans, players, officials, contractors, exhibitors, vendors, sponsors, volunteers and staff.

Position Timeline:
Internship will begin on July 20th and run through August 23rd. Start and end dates can be extended slightly to satisfy additional academic requirements. Interns must be able to work all days during internship unless approval is granted prior to acceptance of the offer.

Working Hours:
Prior to the tournament the workday will generally begin at 9am and end at 5pm. This position is task driven and occasional projects may require extended hours to conclude. During the tournament a schedule will be developed based on availability to ensure that the courts are properly staffed from 7am until the end of play and court washing into the early morning.

Team:
This position will be part of a team consisting of 30-35 interns staffing all the courts. This group will report to one of three full time interns overseeing all courts and matchplay.

Pre-Tournament Duties:
 Assist in preparing the facility through the following projects:
• Painting
• Pressure washing
• Fence repair/install
• Weed removal
• Windscreen and vinyl replacement
• Preparation and maintenance of interior space
• Inventory management
• Placement and distribution of light towers
• Maintaining high levels of cleanliness
• Minor seating and stadium repair
• Preparation of interior spaces
• Assist other facilities interns in preparing their areas

Learn procedures and protocols in the following areas:
• Net assembly
• ATP/WTA guidelines
• Microphone operation
• Recognition of specific players
• Court layout
• Sponsor requirements
• Court drying
• Court washing
• Anticipating player needs
• Inventory management

Participate in group projects as directed by Management.

Assist volunteers and chairpersons in preparing their areas for the tournaments.

Tournament Duties
  Work knowledgeably on one or all of the following teams:
     • Court runner
     • Net change team
     • Court monitor
• Prepare courts for matches each day.
• Stock courts with supplies for players, umpires, camera crews and other personnel.
• Quickly solve any on court problems at the discretion of the chair umpire.
• Communicate with Operations Dispatcher to update scores, request product needs, and provide general match progression.
• Act as first responder to any issues that may arise on court.
• Tend to the needs of players on court
• Ensure that all on court sponsor material is appropriately placed
• Monitor on court security and notify marshals of any potential threats
• Communicate and work with chair umpire and lines people on each court
• Contribute to the changing of nets and on-court signage procedures
• Lead court drying procedure in the event of rain.
• Complete quality control checklists for Player Security and Public Space interns.
• Support coworkers in the cleaning of match courts each night.
• Photograph assigned areas for documentation purposes.
• Assist in the completion of quality control surveys.
• Make recommendations to improve the position and the tournament from year to year.

This is an unpaid internship designed for course credit and/or to build experience for candidates as they assist in assembling one of the finest tennis events in the world. Reimbursement for travel or other funding is not available.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able to arrange for local housing?
2. Do you have reliable transportation to/from the facility?

Closing Date: 2015-06-12


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