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» Manager, Donor Relations (USTA Foundation) - USTA National Headquarters (White Plains, NY)

Sales & Marketing: Fundraising/Major Gifts
Manager, Donor Relations (USTA Foundation) - USTA National Headquarters (White Plains, NY)

As an integral part of the fundraising team, the Donor Relations Manager will cultivate, steward, and expand the relationships between the organization and its donors at all levels, by providing extraordinary service to donors and exceeding expectations in the areas of maintaining and managing donor information. Duties include but not limited to:

  • Serve as database administrator for the Raiser’s Edge by performing a wide range of tasks including but not limited to: reviewing and recording corporate, direct mail, individual and event gifts and pledges, employer matching contributions and credit card billing daily; maintaining accurate and up-to-date donor contact and biographical information; designing and executing data integrity projects including returned mail, address updates, merge and inactivation processes; developing best practices and training of staff in maintaining accurate database records.
  • Manage the planning and execution of all mail and email appeal campaigns in
  • collaboration with other team members
  • Oversee the development, management, and implementation of an individual donor recognition plan including the timely acknowledgment and follow-up for all individual donors and prospects
  • Conduct research and analysis for donor prospects; create profiles and reports
  • Provide excellent and timely customer service to external customers who request information including recent and past donations and other donor records
  • Fulfill data and reporting requests, including the production of donor lists, regular progress reports and extractions of data from the database for analytical purposes
  • Support the Director of Development in monitoring and reporting revenues and
  • expenses associated with individual giving strategies; create reports
  • Participates in prospect management, cultivation and stewardship of donors and prospects, and in benefits and gift fulfillment
  • Support donor cultivation, special events and stewardship events as needed
  • Manage and develop relationships with volunteers, interns and staff
  • Manages Avenue of Aces Brick and Paver program
  • Support fundraising events throughout the year


  • Bachelor's Degree required
  • Excellent organization, presentation and communication skills (both oral and written)
  • Excellent interpersonal and networking skills and the ability to effectively communicate with a wide range of individuals and constituencies
  • Proficiency in or ability to learn and use Development software (including, but not limited to Raiser’s Edge)
  • Proficient in Microsoft Office (Outlook, Word, Excel, Power Point) and Adobe Acrobat
  • Ability to gather, analyze and summarize information including numerical and financial data
  • Ability to multi-task and work under pressure, self-starter and team member
  • Must be comfortable interacting with people at all levels in the organization, Board and public
  • Commitment to maintaining confidentiality
  • Some supervisory responsibility

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