Current available jobs in Sales & Marketing:
Responsibilities USTA Southern:
Responsibilities BB&T Atlanta Open (BBTAO):
--Annual Site Development
--Atlantic Station Relationships
--ATP World Tour
--City of Atlanta Relationships
--EAUSOS and USTA staff
--Players, agents, etc.
--Sponsor sales and servicing
--Volunteers and Interns
When you apply for this job online, you will be required to answer the following questions:
1. Do you have an existing Rolodex in the Southeastern US region? If yes, please describe.
2. What challenges have you experienced in past or current role and how did you overcome it?
3. In your previous managerial experiences, how large was the staff you were managing?
4. What kind of event management experience do you have? Please describe.
Support the coordination of benefits and overall activation of the USTA’s corporate partner relationships with assigned sponsors including planning and execution of per contract site deliverables and related department projects. Duties include but are not limited to:
TEAM US OPEN: GUEST SERVICES TEAM (SEASONAL)
It’s almost time for the USTA’s US Open Tennis Championships and we’re putting together the 2013 roster for Team US Open, the team behind this world-renowned tennis event. Our staffs of smart, flexible, outgoing tennis-lovers are the face of tennis for more than 700,000 visitors and are largely responsible for making the Open the crown jewel in the United States Tennis Association’s family of tournaments.
We’re offering a seasonal job that you’ll never forget. You’ll be hosting athletes, journalists, celebrities, and even heads of state, from all over the world. We’re a championship venue and we’re seeking champions at every position for Team US Open. Are you ready to join the team?
We’re looking for friendly, intelligent professionals to give our more than 700,000 guests a fantastic experience. Every member of our Guest Services Team represents the best that the US Open has to offer.
Purpose of Position: Guest Services Team Members ensure all guests receive an industry leading guest service experience.
Duties and Responsibilities:
US OPEN AMBASSADORS
The US Open Ambassador provides the primary level of Guest assistance throughout the venue.
Strategically placed at all of our entrances and walkways, the US Open Ambassador welcomes guests as they enter and leave the facility. An Ambassador also:
Assists Facility Operations with various special events, crowd control, crowd movement and high profile customer areas (i.e. box office, security bag check lines, autograph sessions, etc.)
Has a thorough knowledge of all US Open facilities, scheduling, venue services, attractions, and event logistics. This position requires heavy interaction with the public providing courteous, friendly and professional assistance.
MEAL ALLOWANCE IT REPRESENTATIVE
If a system-wide problem is detected, the Representative will follow notification procedures.
If individuals have problems using the system, the Representative will follow procedures to assist.
Representatives must have:
Strong interpersonal skills
Ability to follow procedures
Ability to maintain positive interaction if confronted by irate customers
GENERAL GUEST SERVICES TEAM
Greets and guides all guests in a welcoming, friendly manner.
Answers guest questions with regard to event and arena, e.g. location of a particular match, concession stands, restrooms. Examines each ticket to ensure correct date and session time.
Coordinate with Ushers to escort guest(s) to correct seats.
Ensures non-smoking rules, and other public safety concerns are responsibly handled.
Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit.
Responds to guest concerns in a respectful and calm manner and works closely with Supervisor or Area Director as needed.
Maintains a positive, outgoing demeanor, adhering to the core expectations of our Guest Service team at all times.
Arrives for shift on time neatly groomed and in a clean, pressed, well-maintained uniform
Skills and Experience:
Prior guest services experience required.
Prior experience working in a major high profile event a great plus.
Must be available to work 14 or more consecutive days at 12+ hour shifts (Includes days, nights, and weekends) if necessary.
Willing to work outdoors in various weather conditions.
Must be personable and proactive in providing assistance to all guests with the highest level of customer service.
Excellent communication skills required with thorough understanding of written and spoken English.
Ability to remain calm and focused in a fast-paced environment and during stressful situations.
Employment is contingent upon successful background screening.
The USTA is an Equal Opportunity Employer
To assist with Membership budgeting/forecasting and CT Marketing campaigns (i.e. Renewals, Acquisition, Youth, etc).
Position is through December based on job performance. Duties include but are not limited to:
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