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Current available jobs in Sales & Marketing:


» Ticket Office Client Services Representative - Ticket Office (Flushing, NY)
» US Open Ambassador - US Open Ambassador (Flushing, NY)
» Command Center Coordinator - US Open Tennis Championships (Flushing, NY)
» Seasonal US Open Parking Lot Attendant - USTA (Flushing, NY)



Sales & Marketing: Ticket Operations
Ticket Office Client Services Representative - Ticket Office (Flushing, NY)

Duties:
·        Provide customer service and enhance the USTA'S publc image by following the US Open Ticket Office Client Services policies/procedures
·        Present US Open tickets sales options clearly and accurately
·        Handle customer inquiries and complaints by telephone, email, chat, and in person
·        Answer phones to respond to ticket orders, general customer inquiries, invoice questions, and customer issues and concerns
·        Respond to inquiriesand research and resolve problems related to transactions handled by the unit
·        Perform general clerical duties, data entry, filing, faxing, and other duties as assigned

Requirements:
·        Background working in sales, hospitality or in a call center
·        Project a professional company image through phone and in-person interaction
·        Be a self-starter and possess a strong work ethic
·        Must have ability to learn quickly and efficiently
·        Computer proficiency is required. Strong word processing skills and proficiency with Windows Access database knowledge preferred
·        Must have strong interpersonal and communication skills
·        Experience working for major sporting team, event, or venues (preferred, not required)


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Sales & Marketing: Promotions
US Open Ambassador - US Open Ambassador (Flushing, NY)

US Open Ambassadors
Purpose of the Position: To provide the primary level of Guest assistance throughout the venue.

Strategically placed at all of our entrances and walkways, the US Open Ambassador welcomes guests as they enter and leave the facility.

Duties:

Assists Facility Operations with various special events, crowd control, crowd movement and high profile customer areas (i.e. box office, security bag check lines, autograph sessions, etc.)
Has a thorough knowledge of all US Open facilities, scheduling, venue services, attractions, and event logistics
This position requires heavy interaction with the public providing courteous, friendly and professional assistance
 

Requirements
Prior guest services experience required.
Prior experience working in a major high profile event a great plus.
Must be available to work 14 or more consecutive days at 12+ hour shifts (Includes days, nights, and weekends) if necessary.
Willing to work outdoors in various weather conditions.
Must be personable and proactive in providing assistance to all guests with the highest level of customer service.
Excellent communication skills required with thorough understanding of written and spoken English.
Ability to remain calm and focused in a fast-paced environment and during stressful situations.
 


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Sales & Marketing: Event Operations/Management
Command Center Coordinator - US Open Tennis Championships (Flushing, NY)

The USTA’s mission is To Promote and Develop the Growth of Tennis.

The United States Tennis Association (USTA) is the national governing body for the sport of tennis and the recognized leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Established in 1881, the USTA is a progressive and diverse not-for-profit organization whose volunteers, professional staff and financial resources support the singular mission.

The USTA is the largest tennis organization in the world, with 17 geographical sections, more than 770,000 individual members and 8,000 organizational members, thousands of volunteers and a professional staff dedicated to growing the game.

Security Programs Coordinator

• Oversee Vehicle Inspection Program that requires communication with USTA contacts and outside vendors in hopes that all deliveries made to the US Open are approved
• Prepare and analyze deployment schedule for over 300 daily posts for security provider
• Coordinate and operate all security programs supported through the Command Center, to include:
o Event management System
? Incident Reporting
? Vehicle Delivery Procedure
? Lost & Found
o Guest Assist-Text messaging
o Outlook-Command Center Email Site
• Coordinate the preparation of the 24 Hour Recap for incident Reporting and the daily Executive Management Summary Report
• Manage US open security budget to ensure compliance and improve for future tournaments
• Enhance Event Management System that records all data pertaining to US Open including incident entries, vehicle inspection program, and lost and found claims
• Must have basic Microsoft Office Skills, and strong Excel , Command Center experience a plus.
• Pursing Sports management or Security Administration degree preferred.
• Must have attention to detail
• Must be customer service oriented in communication with guests and staff
• Coordinate all efforts for the Vehicle Delivery Procedure, Vehicle Access Training
• Must be available to work throughout the duration of the US Open (8/18/2014-9/12/2014).

External Relationships:

FDNY, NYPD, Security Provider, and Emergency Medical Personnel

How to Apply:

Please send Resumes to the Corey Emanuel, HR Recruiter by email at Emanuel@Usta.com.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO: I am aware that to be considered for this position I must also complete Step 2 of the application. After completing Step 1, you will be provided a URL in a yellow box titled ‘Important Information about your Application.’ This information will also be emailed to you.


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Sales & Marketing: Event Operations/Management
Seasonal US Open Parking Lot Attendant - USTA (Flushing, NY)

SEASONAL US OPEN PARKING LOT ATTENDANT

The United States Tennis Association (“USTA”) is the national governing body for the sport of tennis in the United States. Its mission is to promote the development of tennis as a means of healthful recreation, establish and maintain rules of play, and foster national and international amateur and professional tournaments. The USTA’s “crown jewel” is the United States Open Tennis Championships (“US Open”), which it owns, and operates at the USTA Billie Jean King National Tennis Center (“NTC”) in Flushing Meadows Corona Park, Queens, New York.

This facility welcomes over 700,000 visitors annually for the US Open. The atmosphere is electric during the tennis tournament and the facility affords visitors a high quality, state-of-the-art, helpful atmosphere for families, seniors, young adults and international guests.

Our continuous growth and expanding market has challenged us to raise the bar in every facet of our organization. To help continue our success, we are focused on strengthening our core and greatest asset: Our employees – Team US Open.
 

Duties:

  • Greet and guide all guests in a welcoming and friendly manner
  • Ensure that all guests have the correct parking pass for the parking lot
  • Direct cars to the parking lot
  • Direct cars to park in a parking spot
  • Answer guest questions with regards to event and stadiums (example: location of particular match, concession stands, and restrooms)
  • Ensure non-smoking rule and other public safety concerns are responsibly handled and enforced
  • Respond to guest concerns in a respectful and calm manner
  • Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
  • Help guests locate their vehicles upon return

 

Requirements:

  • Must have prior guest or customer service experience
  • Must arrive for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform
  • Must maintain a positive, outgoing demeanor, adhering to the core expectations of our Guest Services team at all times
  • Must be available to work for the full duration of the US Open tournament
  • Must be available to work 12+ hour shifts
  • Must be available to work days, nights, and weekends
  • Must be willing to work outdoors in various weather conditions
  • Must be personable and proactive in providing assistance to all guests with the highest level of customer service
  • Must have excellent communication skills with thorough understanding of written and spoken English
  • Must be able to remain calm and focused in a fast-paced environment and during stressful situations
  • Must be able to stand on your feet for extended long periods of time
  • Must have strong customer service skills
  • Must have knowledge of Arthur Ashe Stadium and the US Open grounds
  • Bilingual (a plus, but not necessary)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work the 21 days straight of the tournament? Y/ N?


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