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» Director of Ticketing - Washington Kastles (Washington, DC)

Sales & Marketing: Ticket Sales Management
Director of Ticketing - Washington Kastles (Washington, DC)

Job Description
Lead ticket sales and box office operations for the Washington Kastles. This includes but is not limited to:

·       Assisting with selling various season ticket plans including renewing / upgrading current season ticket holders and outreach to prospective season ticket holders with a focus on selling premium seating options

·       Managing the distribution of tickets to all season ticket holders

·       Tracking ticket sales through advanced tracking metrics

·       Overseeing the group sales team including inventory management and ticket distribution to various groups

·       Directing the onsite box office operations which includes managing the box office staff

This position has significant, daily interaction with Kastles senior staff, including General Manager and Team Ownership


Desired Experience
Candidates should have 3-5 years experience in ticket sales and ticketing operations including but not limited to:

·       A track record of generating new leads and selling premium season ticket plans

·       Strong data analytic skills and the ability to verbally summarize various ticket sales reports for senior management

·       Highly organized and able to work efficiently in a fast-paced environment

·       Strong written and oral communication skills

·       Proficiency in Microsoft Excel required and experience using Ticketmaster platforms preferred


·       Develop and maintain client database for all new and existing accounts via Salesforce software

·       Generate new business and maintain current clients throughout the season

·       Create invoices for all season tickets and group tickets and handle collection and reporting of ticket receivables

·       Build and maintain events on Ticketmaster system including management of various ticket holds so inventory is always available for individual purchase

·       Work with Ticketmaster to create and track codes for sales team usage

·       Print, package and mail season tickets, sponsor tickets and group tickets and oversee Will Call system for tickets being picked up at the box office

·       Pull daily sales data from Ticketmaster Client site to update all daily sales tracker for senior management

·       Continuously update database within Ticketmaster with new season ticket holders, sponsors and groups

·       Work with Public Relations firm to coordinate and distribute media tickets for each match

·       Distribute and coordinate all parking passes that are included in certain premium season ticket plans

·       Meet with General Manager and Owner on a daily basis to review ticket sales and distribution

·       Work with Ticketmaster staff to manage box office operations

No phone calls please. EOE.

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