Responsibilities USTA Southern:

• Member of the USTA Southern Senior Executive Staff.
• Reports to the Executive Director/ Chief Operating Officer.
• Coordinates with appropriate USTA Southern staff and committees to maximize success of both USTA Southern and the BBTAO.
• Analyzes and compiles sales statistics with USTA Southern Director of Sales and Marketing to determine best course for business growth potential.
• In conjunction with USTA Southern Director of Sales and Marketing seeks out and targets new customers and new sales opportunities, initiates action plan to approach and secure new business.

Responsibilities BB&T Atlanta Open (BBTAO):

• All aspects of the BBTAO including but not limited to:

                  --Annual Site Development
                  --Atlantic Station Relationships
                  --ATP World Tour
                  --Ball persons
                  --City of Atlanta Relationships
                  --EAUSOS and USTA staff
                  --Media
                  --Officials
                  --Players, agents, etc.
                  --Sponsor sales and servicing
                  --Vendors
                  --Volunteers and Interns

• Creates and delivers a financially successful event that also positively drives the USTA mission.
• Reports to the USTA Southern Executive Director/ Chief Operating Officer.
• Oversees all hiring, training and personnel reviews for the BBTAO staff.
• Coordinates with appropriate volunteer BBTAO committees to maximize success.
• Oversees all hiring, training and personnel reviews of the BBTAO staff.
• Senior responsibility for all Trade Accounts Receivables. Monitors and manages A/R.
• In conjunction with the USTA Southern ED develops an annual budget to be presented to the Steering Committee.
• Provides regular reporting on key tournament activities.
• Other duties as from time to time assigned by USTA Southern ED.

Requirements:

• Bachelors’ degree in a business related field; MBA is desirable.
• Minimum of 5 years experience in a sales and promotions leadership capacity in the sports/entertainment industry.
• Well connected in the business community with executive level relationships with key potential partners.
• Knowledge of ATP and Professional Tennis Events is highly desirable; strong motivational, innovative, and interpersonal skills.
• Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach.

Support the coordination of benefits and overall activation of the USTA’s corporate partner relationships with assigned sponsors including  planning and execution of per contract site deliverables and related department projects.  Duties include but are not limited to:

• Collaborate with department Directors  on managing select US Open sponsor accounts including pre-event, on-site activation, digital activation, post event reports.
• Develop, enhance and service sponsor relationships with assigned accounts. 
• Coordinate on-site event execution of sponsor benefits and activation. 
• Meeting preparation and action plans including agenda, presentations and meeting notes
• Ensure the delivery of contractual obligations for assigned sponsor accounts.
• Develop and implement sponsorship deliverables
• Coordinate and track various sponsor deliverables as assigned (i.e. sponsor listings, program advertising, digital activation)
• Track various sponsor benefits delivered to USTA (i.e. barter).
• Provide a high level of customer service.
• Assist with the development of an annual pre-tournament sponsor planner, calendar  and/or post tournament report.
• Manage other projects as assigned by Directors and/or Managers Partnership Marketing,

Qualifications/Other:

• The position requires a college degree and two-three years of experience working with sponsors and implementing sponsorships at a professional sports league, professional sports team or in conjunction with a premiere sports event similar to the US Open.
• Candidate should have a proven ability to develop and maintain strong customer relationships; manage multiple tasks under pressure; provide a high level of customer service; and implement creative/effective sponsor driven consumer promotions.
• Additionally, the candidate should possess strong communication skills — oral and written, a high degree of integrity, the ability to work with high profile clients, a positive attitude and the ability to solve problems. The candidate must possess the ability to work as an effective member of a team.
• Proficiency in PowerPoint (development of presentations with photos and text) and Excel (financial and integrated spreadsheets) required

TEAM US OPEN: GUEST SERVICES TEAM (SEASONAL)
It’s almost time for the USTA’s US Open Tennis Championships and we’re putting together the 2013 roster for Team US Open, the team behind this world-renowned tennis event. Our staffs of smart, flexible, outgoing tennis-lovers are the face of tennis for more than 700,000 visitors and are largely responsible for making the Open the crown jewel in the United States Tennis Association’s family of tournaments.

We’re offering a seasonal job that you’ll never forget. You’ll be hosting athletes, journalists, celebrities, and even heads of state, from all over the world. We’re a championship venue and we’re seeking champions at every position for Team US Open. Are you ready to join the team?
We’re looking for friendly, intelligent professionals to give our more than 700,000 guests a fantastic experience. Every member of our Guest Services Team represents the best that the US Open has to offer.

Purpose of Position: Guest Services Team Members ensure all guests receive an industry leading guest service experience.
Duties and Responsibilities:
US OPEN AMBASSADORS
The US Open Ambassador provides the primary level of Guest assistance throughout the venue.
Strategically placed at all of our entrances and walkways, the US Open Ambassador welcomes guests as they enter and leave the facility. An Ambassador also:
Assists Facility Operations with various special events, crowd control, crowd movement and high profile customer areas (i.e. box office, security bag check lines, autograph sessions, etc.)
Has a thorough knowledge of all US Open facilities, scheduling, venue services, attractions, and event logistics. This position requires heavy interaction with the public providing courteous, friendly and professional assistance.

MEAL ALLOWANCE IT REPRESENTATIVE
If a system-wide problem is detected, the Representative will follow notification procedures.
If individuals have problems using the system, the Representative will follow procedures to assist.
Representatives must have:
Strong interpersonal skills
Ability to follow procedures
Ability to maintain positive interaction if confronted by irate customers

GENERAL GUEST SERVICES TEAM
Greets and guides all guests in a welcoming, friendly manner.
Answers guest questions with regard to event and arena, e.g. location of a particular match, concession stands, restrooms. Examines each ticket to ensure correct date and session time.
Coordinate with Ushers to escort guest(s) to correct seats.
Ensures non-smoking rules, and other public safety concerns are responsibly handled.
Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit.
Responds to guest concerns in a respectful and calm manner and works closely with Supervisor or Area Director as needed.
Maintains a positive, outgoing demeanor, adhering to the core expectations of our Guest Service team at all times.
Arrives for shift on time neatly groomed and in a clean, pressed, well-maintained uniform
Skills and Experience:
Prior guest services experience required.
Prior experience working in a major high profile event a great plus.
Must be available to work 14 or more consecutive days at 12+ hour shifts (Includes days, nights, and weekends) if necessary.
Willing to work outdoors in various weather conditions.
Must be personable and proactive in providing assistance to all guests with the highest level of customer service.
Excellent communication skills required with thorough understanding of written and spoken English.
Ability to remain calm and focused in a fast-paced environment and during stressful situations.
Employment is contingent upon successful background screening.
The USTA is an Equal Opportunity Employer

To assist with Membership budgeting/forecasting and CT Marketing campaigns (i.e. Renewals, Acquisition, Youth, etc).

Position is through December based on job performance. Duties include but are not limited to:

• Assist with forecasting model inputs and calculations
• Prepare variance analysis for forecasting inputs
• Assist with monthly reconciliation of expense budgets against general ledger and identify variances and issues to manager
• Keep track of monthly invoices in expense tracking spreadsheet
• Assist with sign-off approval process for monthly Renewal and Organization mailings
• Assist with creative proofing process for mailings and emails on an as needed basis
• Assist with setting up program response tracking spreadsheets as it relates to Acquisition, Renewals, Youth, etc. 

Qualification/Other:

• Bachelors' Degree or some experience
• Excel proficient
• Word proficient