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Current available jobs in Sales & Marketing:

» Manager, Digital & Social Media - Desert Champions LLC (Indian Wells, CA)
» Director, Adult Team Play - Lake Nona, Florida (Orlando, FL)
» Digital Strategist/Marketing - USTA National Headquarter (White Plains, NY)
» CRM Analyst, Digital Strategy & Partnerships (Coordinator level) - USTA National Headquarter (White Plains, NY)
» Digital Marketing Analyst - USTA National Headquarters (White Plains, NY)
» 2015 Ticket Sales and Analysis Coordinator - Washington Kastles (Washington, DC)
» 2015 Charity Classic Coordinator - Washington Kastles (Washington, DC)
» 2015 Ticket Office - Extended Summer Internship - Western & Southern Open (Mason, OH)

Sales & Marketing: Marketing
Manager, Digital & Social Media - Desert Champions LLC (Indian Wells, CA)

The ideal candidate has a background in digital marketing, with strong communication and analytics skills as well as experience with digital advertising, mobile optimized website and application, and social media marketing.  The Digital Marketing Manager will coordinate all digital activities for the BNP Paribas Open tournament as well as the Indian Wells Tennis Garden. This position will play a vital role to drive exposure for the brand and to enhance its digital activities.



  • Responsible for the content creation, maintenance, promotion, of all digital assets which includes website, mobile website and application, social media marketing and email/database marketing
  • Develop deep understanding of the digital platform (Content Management System, Tickets Systems, Email Marketing Tool, Social Media Channels, Advertising Systems, etc)
  • Produce and manage content for the official websites and social channels
  • Develop online promotions, custom content and updates, and other marketing programs to drive viewership and maximize relationship with viewers across all digital touch points
  • Produce and analyze reports for digital campaigns; Track conversion rates and manage improvements to digital channels
  • Conceptualize and develop display advertising, emails and other digital assets with in-house resources and outside agencies
  • Oversee the social media strategy for the company and create content
  • Coordinate monthly or quarterly meetings to review reporting and analysis of digital assets
  • Interface with event sponsors on digital reports and online activation and promotions
  • Meet all timelines and deadlines
  • Review new technologies and keep the company at the forefront of developments in digital marketing
  • Work with agency partners and assure the stability of the overall digital platform
  • Assure all digital channels are optimized for SEO
  • Work with agency partners for PPC, SEM, AdWords, etc campaigns
  • Work with sponsors for potential digital campaigns activations, ad banners placement, etc
  • Report directly to Assistant Tournament Director
  • Events Duties: Monitoring all digital and social assets and insuring all is up to date, timely and all events related content (sponsor, tickets, special events, players) is being pushed out.   Managing daily eblasts. Digital assets include but not limited to BNPPO website, IWTG website, BNPPO mobile website, mobile app and social media platforms.
  • Post Event Duties: Manage and coordinate all relevant wrap-up reports for sponsors and tournament. 


  • 2-3 years of experience working in Digital Media / Marketing and managing online content
  • BA or BS in Communications, Marketing, or related field
  • Experience with Content Management Systems
  • Experience with email marketing  and understanding of CRM activities
  • Marketing analytic experience required?
  • Knowledge of the ATP & WTA professional tennis tour helpful
  • SEO, SEM, PPC and Social Media knowledge
  • Strong communication skills, verbal and written
  • Flexible, able to multi-task and keep organized
  • Able to work long hours during tournament and events
  • Positive upbeat attitude
  • Close attention to detail
  • Experience working with 3rd Party agencies/partners
  • Must be able to work independently and as a member of a larger team

Note: When you apply for this job online, you will be required to answer the following questions:

1. Y/N - I have experience managing digital content

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Sales & Marketing: Consulting/Strategic Planning
Director, Adult Team Play - Lake Nona, Florida (Orlando, FL)

Direct, enhance and develop the USTA League program and young adult team leagues. Duties include but not limited to:

  • Direct all aspects, strategies and activities of the USTA League program and the expansion of young adult team leagues throughout the United States.
  • Increase the engagement with and participation of players ages 18-40.
  • Contribute to the development of Adult Tennis department overall vision, strategy and implementation of programs and initiatives.
  • Provide direction, support and supervision for Adult Team Play Department staff.
  • Work closely with the Sections and Committees to grow and improve USTA League and young adult team league programs and initiatives.
  • Work closely with the Active Network on USTA League applications and serve as a  member of the prioritization team on TennisLink projects as necessary.
  • Support the application of NTRP for USTA Leagues and young adult team leagues where appropriate.
  • Provide support for young adult team league registration opportunities and develop methods to track the number programs and players.
  • Work closely with the Marketing, Communications and Membership Departments to increase engagement and communication with USTA League and young adult team league participants.
  • Provide overall budgetary supervision and personnel review for the Adult Team Play Department.
  • Serve as a USTA spokesperson as needed.
  • Foster positive relationships with various related organizations, including, but not limited to USPTA, PTR and TIA.


  • College degree or equivalent experience.
  • An identifiable tennis background.
  • Proven track record of success working in team league environment.
  • Outstanding management and communication skills.
  • Demonstrated leadership and team building skills.
  • Initiative and persistence in completing tasks and responsibilities.
  • Flexibility and ability to work cross-functionally with other department staff and volunteers

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Sales & Marketing: Marketing
Digital Strategist/Marketing - USTA National Headquarter (White Plains, NY)

USTA is well positioned to help leverage the digital space, tools, strategies and technology to help the organization deliver upon its mission and grow participation. The Digital Strategist/Marketing will help manage strategic planning and execution for USTA digital ecosystem across all platforms (site, mobile, social, email) and identify and manage digital opportunities for the brand:

  • Work closely with Chief Marketing Officer and Director of Marketing to set strategy and direction for the USTA’s digital marketing efforts.
  • Develop and oversee execution of marketing and content strategy across all digital platforms, working closely with key marketing leads
  • Collaborate with USTA department leaders to plan and manage messaging within the USTA, as well as to members, consumers, and providers.
  • Oversee the research, development, and management of new digital growth-oriented and programming initiatives
  • Lead Community Tennis in the development of forward looking digital technology to advance our goals.
  • Oversee development and updating of all key dashboards and other Analytics tool, working closely with Analytics staff to monitor performance, uncover insights and make recommendations for optimizations or opportunities.


  • A bachelor’s degree is required with a minimum of seven years of relevant experience in digital/mobile/social environment.
  • Keen understanding of new trends and opportunities in the digital space and experience in developing, implementing a variety of platforms (site development, apps, social tactics).
  • Strong understanding of technology and systems (CMS, DMPs, etc) and ability to work with programmers, developers, etc.
  • Strong Analytics ability (experience with Google Analytics and Adobe SiteCatalyst a plus).
  • Experience in email marketing strategies, campaign management and knowledge of tools a plus (ESPs/interaction management systems).
  • Strong background or interest in tennis is a plus, as is experience in sports or entertainment media

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Sales & Marketing: Database Marketing/Analytics
CRM Analyst, Digital Strategy & Partnerships (Coordinator level) - USTA National Headquarter (White Plains, NY)

The CRM Digital Analyst, business operations is an integral part of the Digital Strategy and Ticketing team. In this role, he/she will manage the USTA’s CRM and loyalty program including customer acquisition and other touch points across digital channels. The Analyst will work with the Digital Strategy and partnerships team to handle all ad-serving, reporting, and sponsorship driven digital campaigns as they arise. Duties include:

  • Serve as main point of contact for CRM database; collaborates with CRM company to identify system requirements/issues, communicate details and find solutions;
  • Works with Ticketing, Marketing, and Sponsorship to create customer segmentation models and communication plans for loyalty and rebate programs based on common characteristics.
  • Manage day to day ad operations; including ad serving of internal assets, ad networks and exchanges, ad serving reporting, third party ad requests (Sections/Series) and implementation of direct sale assets;
  • Coordinate sponsor specific digital reporting, identify relevant KPI’s and oversee proper reporting / analysis including web traffic and digital campaign tracking; Manage all general reporting, including traffic, ad reporting and emails;
  • Work closely with Director, Digital Strategy and Partnerships and Manager, Digital Strategy and Partnerships to develop sponsorship strategies, identify new potential opportunities and collaborate on other digital revenue initiatives;


  • Provide general support to the Digital Strategy and Partnerships team by coordinating meetings, contracts, expense reporting and special projects as they arise.
  • 3+ years in digital operations with a Bachelor’s degree in Business Administration or related field
  • Experience in managing a CRM program, CRM data analysis, and developing customer segmentation models.
  • Proficiency in Microsoft Office – Word, Excel, Outlook, PowerPoint
  • Experience with online ad serving platforms and campaign implementation;
  • Strong attention to detail;
  • Sports industry experience preferred;

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Sales & Marketing: Marketing
Digital Marketing Analyst - USTA National Headquarters (White Plains, NY)

Provide analytic support to marketing department on all digital marketing campaigns.  Duties include but not limited to:

  • Develop monthly dashboards outlining key metrics of all digital properties, including, and tournament websites, and section/district websites and all pro tennis and community tennis social media platforms, highlighting digital traffic trends and measurement of relevant KPIs for multiple internal business teams.
  • Partner with email analytics team to analyze key metrics for all email campaigns.
  • Make recommendations for email testing, including subject line and creative tests, using data to optimize email campaigns.
  • Support the marketing team in executing proper tracking against major marketing initiatives.
  • Support the development of requirements, implementation of necessary tracking code, and collecting data for new web and mobile site builds.
  • Drive insights on customer behavior by analyzing website, mobile and tablet trends across digital properties.
  • Assist with execution of social strategy including utilizing social listening tools and assisting with community management.
  • Ensure the USTA stays up to date with best in class analytic tools by vetting new providers and maintaining contracts with current vendors, including contract execution and billing management.
  • Assist with the development and execution of digital collateral pieces in support of the US Open.
  • Support marketing department in digital marketing responsibilities to further pro tennis and community tennis initiatives as needed.


  • Bachelor’s Degree required
  • Knowledge of Google Analytics, Omniture, Radian 6 and other digital analytic platforms
  • Proficiency in Microsoft Office solutions, particularly Excel, Access and PowerPoint
  • 2-3 years’ work experience in sports marketing, advertising, entertainment or related industry
  • Strong analytic skills
  • Strong written and oral communication skills

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Sales & Marketing: Ticket Operations
2015 Ticket Sales and Analysis Coordinator - Washington Kastles (Washington, DC)

Job Description: Assist with the oversight of ticket sales operations for the Washington Kastles. This includes overseeing selling and distribution of tickets, developing enhanced tracking and analytical tools, managing individual and group sales teams and overseeing onsite box office. This position has significant, daily interaction with Kastles senior staff, including General Manager and Team Ownership, and reports to the Ticketing Director. Will also assist with supervising the ticketing interns.

Desired Experience: Candidate should have an extensive background in ticketing including working or managing ticket sales/box office for an organization or event. Candidate should also have experience leading a sales team and strong data analysis skills. All applicants must be HIGHLY ORGANIZED and work efficiently in a fast-paced environment. Strong Microsoft Excel skills are a must. Previous experience with professional ticketing software highly desired.


·       Develop and maintain client database for all new and existing accounts.

·       Generate new business and maintain current clients throughout the season.

·       Create invoices and receipts for all season tickets and group tickets.

·       Pull daily sales data from ticketing system to update all appropriate documents.

·       Work with ticketing system to create and track codes for sales team usage.

·       Monitor ticketing system to ensure seat holds are properly managed and inventory is always available for individual purchase.

·       Maintain daily season ticket renewal tracker and daily ticket dashboard.

·       Create color-coded seating charts as visual aids for each home match.

·       Keep database within ticketing system current with Kastles season ticket holders, charities and groups.

·       Print, package and mail all season tickets, charity tickets, sponsor tickets and group tickets.

·       Work with Public Relations firm to coordinate and distribute media tickets for each game.

·       Distribute and coordinate all necessary parking passes in addition to tickets.

·       Meet with General Manager and Owner on a daily basis to review Ticketmaster status.

Seasonal position will begin in late April and end on August 7. All seasonal positions require a full-time commitment during business hours. Significant weekend and evening hours will also be required, including attendance at all Kastles home matches. Compensation ranges from $525-650 per week on a contract basis, is dependent on experience, and will be negotiated on a case-by-case basis.

The Kastles are accepting and reviewing applications on a rolling basis. Applications will be reviewed and decided upon as they are received.

No phone calls please. EOE.

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Sales & Marketing: Non-Profit Management
2015 Charity Classic Coordinator - Washington Kastles (Washington, DC)

Job Description: The 4th Annual Washington Kastles Charity Tennis Classic will take place in July 2015. Two teams composed of Republicans, Democrats, Administration, Congress, media, diplomats and Washington Kastles players come together in the innovative and entertaining tennis match to benefit Charity.

With last year's success, we anticipate growth for the event in 2015 and are looking for someone to be an integral part of the team to help manage the overall event process from every angle. The coordinator will work hand in hand with the Washington Kastles front office staff as well as Kimball Stroud to organize crucial aspects of the event.

Skills and Requirements:

  • 2 years experience with focus on government affairs, event planning and/or fundraising.
  • Microsoft office programs specifically Excel, Powerpoint and Word.
  • Previous event experience.
  • Previous experience in marketing and promotions.
  • Experience working with Congressional and/or White House staff.
  • Extremely organized, focused and task oriented.


  • Create marketing, promotion and sales plan for selling tickets to the match and attracting sponsors.
  • Communicate with participating Charities and Sponsors on all aspects of event integration.
  • Advertising, e-blasts, contract fulfillment, ticketing, logistics, etc.
  • Secure media partners and convey advertising deliverables to Kastles staff members,
  • Coordinate all event logistics including food and beverage, player uniforms, run of show, Charity check presentations, event signage, PA script, staffing, trophies, pre-match hospitality, etc.
  • Ticket sales initiatives, advertising, sponsor deliverables, etc.

Seasonal position will begin on April 6 and end on August 7. All seasonal positions require a full-time commitment during business hours. Significant weekend and evening hours will also be required, including attendance at all Kastles home matches. Compensation ranges from $525-650 per week on a contract basis, is dependent on experience, and will be negotiated on a case-by-case basis.

The Kastles are accepting and reviewing applications on a rolling basis. Applications will be reviewed and decided upon as they are received.

No phone calls please. EOE.

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Sales & Marketing: Ticket Operations
2015 Ticket Office - Extended Summer Internship - Western & Southern Open (Mason, OH)


Rare internship opportunity to assist in running one of the world’s premier tennis events.  Each intern is given enormous responsibility which offers great preparation and experience for future endeavors.  This internship offers a more in depth experience and advanced techniques utilizing the Ticketmaster/Archtics software, used by most professional sports organizations across the country.

 Location: Tournament site in Mason, Ohio.

5460 Courseview Dr., Mason, OH 45040


 Interns will be asked to work for four weeks prior to the tournament week as well as the week of the tournament.  For the second year, this event will be a combined event (Women & Men).

Pre-tournament dates:  July 16-August 14; Tournament dates – August 15-23, 2015

 Qualifications and Responsibilities:           

  • Willingness, with a smile, to do whatever it takes to run the very best tournaments possible. 
  • Interns will be trained on Ticketmaster/Archtics software (utilized in many sports venues across the country) and will be responsible for all aspects of tournament patron relations, including accepting and processing patron ticket orders via phone or via online ticket order system, handling more advanced skills utilizing the ticketing software, troubleshooting patron questions and offering solutions, assistance in training interns who will be working during tournament week to handle ticket office window sales and Will Call operations, working special ticketed events for series holders (Draw Party and Finals Brunch) and the like. 
  • The ability to communicate via phone and in person in a professional manner 
  • Attention to detail, accuracy in preparing patron accounts and finalizing purchases
  • Basic computer skills
  • Basic accounting skills in understanding balancing ticket sales/income

Normal Hours:

Pre-tournament, hours are approximately 8am-6pm, with two weeks prior to the tournament 8am-7pm (shifts may be scheduled).

During the tournament, the ticket office is open from 8am-10pm each day; with a future sales window inside the gates being open from noon-evening match conclusion (approximately 11pm).  


The tournament will provide a tournament logo shirt and cap.  Interns must provide their own khaki shorts, skirt or slacks to compliment the uniform.  Parking in a private lot also included. 

These internships are unpaid.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have local housing available in or near Cincinnati?
2. If no, would you be able to secure housing for the duration of the internship?
3. Do you have your own transportation?
4. Are you a US Citizen?
5. Does your fall 2015 school semester/quarter begin after August 23, 2015?
6. Will this internship be used to fulfill any school requirement?

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