· Provide customer service and enhance the USTA'S publc image by following the US Open Ticket Office Client Services policies/procedures
· Present US Open tickets sales options clearly and accurately
· Handle customer inquiries and complaints by telephone, email, chat, and in person
· Answer phones to respond to ticket orders, general customer inquiries, invoice questions, and customer issues and concerns
· Respond to inquiriesand research and resolve problems related to transactions handled by the unit
· Perform general clerical duties, data entry, filing, faxing, and other duties as assigned
· Background working in sales, hospitality or in a call center
· Project a professional company image through phone and in-person interaction
· Be a self-starter and possess a strong work ethic
· Must have ability to learn quickly and efficiently
· Computer proficiency is required. Strong word processing skills and proficiency with Windows Access database knowledge preferred
· Must have strong interpersonal and communication skills
· Experience working for major sporting team, event, or venues (preferred, not required)
US Open Ambassador - US Open Ambassador (Flushing, NY)
US Open Ambassadors
Purpose of the Position: To provide the primary level of Guest assistance throughout the venue.
Strategically placed at all of our entrances and walkways, the US Open Ambassador welcomes guests as they enter and leave the facility.
Assists Facility Operations with various special events, crowd control, crowd movement and high profile customer areas (i.e. box office, security bag check lines, autograph sessions, etc.)
Has a thorough knowledge of all US Open facilities, scheduling, venue services, attractions, and event logistics
This position requires heavy interaction with the public providing courteous, friendly and professional assistance
Prior guest services experience required.
Prior experience working in a major high profile event a great plus.
Must be available to work 14 or more consecutive days at 12+ hour shifts (Includes days, nights, and weekends) if necessary.
Willing to work outdoors in various weather conditions.
Must be personable and proactive in providing assistance to all guests with the highest level of customer service.
Excellent communication skills required with thorough understanding of written and spoken English.
Ability to remain calm and focused in a fast-paced environment and during stressful situations.
Seasonal, Digital Projects - USTA National Headquarters (White Plains, NY)
Assist Digital Production Managers by coordinating and completing activities related to digital initiatives
Responsibilities include but not limited to:
Conduct trainings on website CMS for USTA network of websites.
Manage hours associated with production time used on projects.
Serves as Project Manager for small to mid-size projects
Work closely with US Open Series tournaments to ensure daily photography shot list requests fulfilled.
Available end of April through Mid October
Candidates must have a bachelor's degree
One to Two years of experience in an administrative support role
Demonstrated ability in web project management
Must have knowledge of digital initiatives
Highly organized and detail orientated
Ability to work independently
Strong written and oral communication skills
Experienced Microsoft Office user, specifically Excel
Basic knowledge of Photoshop, Dreamweaver and HTML
Manager, Partnership Marketing - USTA National Headquarters (White Plains, NY)
The Manager will support sales and retention efforts. Development and customization of presentations; sourcing and analysis of internal and external research; category and competitor analysis, selection and editing of images for use in materials; tracking of available assets and related pricing.models; overall creative flow and appearance of related materials (deck template, one-pagers, etc.).
To manage the workflow process and development of required materials related to the solicitation of new business for various USTA programs / platforms, existing partner business and any opportunities driven by the renovation of the USTA National Tennis Center. Key assets include: US Open, US Open Hospitality, Arthur Ashe Kids’ Day, US Open Series, digital platforms, Davis/Fed Cup Teams and events, USTA Pro Circuit, USTA Community Tennis programs and other programs/events to be developed and/or acquired.
Work with Corporate Partnerships (or designated Agency) and Partnership Marketing staff to develop customized presentations and materials (videos, collateral) based on direction provided by the respective customer.
Manage relationships with research companies to secure necessary data and provide analysis (i.e. signage, consumer behavior, sponsor specific metrics).
Work with Creative Services to develop engaging visual presentation templates (PowerPoint or other format) and materials, visual mock-ups that accurately represent proposed benefits / assets and videos.
Maintain a “rate card” for benefits included in client proposals. Develop and track available and unavailable benefits, by event / program ensuring timely updates to reflect changes. .Develop and maintain industry / category summaries .including corporate facts and highlights, spending trends, relevant activity; and business developments to assist with sales and existing sponsor management.
Coordinate and maintain Corporate Partnerships / Sales related information including category target lists, proposal tracker, materials for internal sales meetings
Assist with on-site event operations during the US Open
This position requires strong, writing, organizational, analytical and visual presentation skills.
Experience working with Research companies and analyzing data
Experience working in a cross-functional environment with proven success leading projects from conceptualization through delivery
Effective project management skills. Ability to multi-task and solve day-to-day problems.
Position requires a college degree
Approximately 3-5 years of marketing & sponsorship sales presentation development, preferably in the sports/entertainment/media industry.
Candidate must be creative and adept at time management.
Part Time Event Specialist - USTA National Headquarters (White Plains, NY)
The event specialist is responsible for providing great customer service by coordinating and assisting fundraising events. The specialist is also responsible for coordinating and assisting with the National Manger and Manager on event set-up and client communication as needed. Duties include:
Coordinate with clients, vendors and USTA Serves staff as needed for successful event execution. Provide support in order to ensure successful events and donor satisfaction.
Coordinate and execute event logistics and deliverables for events with internal and external vendors, staff and venues. Event planning to also include reservations, travel arrangements, audio visual, catering, staffing, branding and display materials, gift items, payment and revenue processing.
Manage the invitation and response process through Raiser’s Edge which includes creating invitee lists, mailings, tracking responses and registration. Maintain communication with invitees.
Assist in the development of marketing and promotional materials to publicize the events such as invitations and eblasts.
Assist with the live and silent auctions.
Part time position for a motivated, creative individual who can work well under pressure.
College degree preferred
Previous experience in event planning and/or coordination
Advanced knowledge of Microsoft Word, Excel, PowerPoint and the ability to learn other applications. Must know how to handle mail merges and mass letter distribution.
Ability to handle multiple projects simultaneously, with demonstrated organization and time management skills.
2014 Kastles Charity Classic Coordinator - Washington Kastles (Washington, DC)
The 3rd Annual Washington Kastles Charity Tennis Classic will take place at Kastles Stadium on Tuesday, July 15. Two teams composed of Republicans, Democrats, Administration, Congress, media, diplomats and Washington Kastles players come together in the innovative and entertaining tennis match to benefit Charity.
With last year's success, we anticipate growth for the event in 2014 and are looking for someone to be an integral part of the team to help manage the overall event process from every angle. The coordinator will work hand in hand with the Washington Kastles front office staff as well as Kimball Stroud to organize crucial aspects of the event.
Communicate with participating Charities and Sponsors on all aspects of event integration
Advertising, e-blasts, contract fulfillment, ticketing, logistics, etc.
Secure media partners and convey advertising deliverables to Kastles staff members
Coordinate all event logistics including food and beverage, player uniforms, run of show, Charity check presentations, event signage, PA script, staffing, trophies, pre-match hospitality, etc.
Assist Washington Kastles Sponsorship and Marketing departments as needed
Ticket sales initiatives, advertising, sponsor deliverables, etc.
Work at Kastles front office in Penn Quarter during business hours with Kastles front office team
Full time/temporary position April 1 through end of July
40 + hours/week
Weekly stipend, based on experience
Skills and Requirements
Undergraduate degree with a focus in government affairs, event planning and/or fundraising
1-2 years of experience; working on a political campaign is preferred but not required
Above average ability to work with all Microsoft office programs specifically excel, power point and word