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Current available jobs in Sales & Marketing:

» Director, Business Development, Ticketing - Citi Open (Washington, DC)
» 2015 Marketing Coordinator - Washington Kastles (Washington, DC)
» 2015 Ticket Office - Extended Summer Internship - Western & Southern Open (Mason, OH)

Sales & Marketing: Ticket Sales Management
Director, Business Development, Ticketing - Citi Open (Washington, DC)

Lagardère Unlimited, Tennis & Events Division
We presently have an opportunity for a Director of Business Development within our Tennis & Events  Division at Lagardère Unlimited. This position will be responsible for implementing strategies that directly impact the overall growth of the Citi Open’s ticket sales operation.

Qualified candidates will have the following:

  • Bachelor’s degree in Business Administration, Sports Management/Marketing, or related field
  • Minimum of six years of experience in ticket sales & operations; marketing; sports management
  • Knowledge/Experience working with Veritix Ticketing System preferred
  • Proficient writing, public speaking, and presentation abilities
  • Must be proficient in Microsoft Office (Word, Excel and PowerPoint)
  • Understanding and familiarity with professional tennis


  • Oversee and manage all Ticket Sales and Guest Relations staff and activities; lead performance management, training, mentoring, discipline and hiring activities
  • Create, develop and implement strategies, goals, objectives, short and long-term planning for  Ticket Sales and Guest Relations
  • Create, supervise, and implement sales/service training and development curriculum for Ticket Sales and Guest Relations
  • Monitor and manage all seating inventory to maximize attendance and revenue
  • Create, implement, and manage new revenue streams by analyzing current inventory and by benchmarking best practices from around professional sports
  • Hire, supervise and coach sales/service staff to maximize ticket sales and revenue; determine training needs and coordinate delivery of training.
  • Develop and manage Ticket Sales and Guest Relations budget
  • Create and develop innovative sales contests and incentives that drive and keep Staff motivated to sell and retain at high levels
  • Create, implement, and monitor commission and bonus structures that emphasize hitting and/or exceeding goals
  • Create & produce comprehensive daily, weekly, monthly, quarterly, and annual sales reporting
  • Recommend to Senior Management all ticket pricing strategies and renewal timing and tactics
  • Work with the Tournament Manager to create concepts for all ticket sales through Tournament promotional outlets and materials
  • Work with Partnership Managers to create concepts for ticket promotions that engage Sponsor employees, colleagues, customers, etc.
  • Ensure all Ticket Office policies and procedures are adhered to, including handling of comp tickets, employee ticket requests, ticket printing, etc.
  • Build and manage systems and structures whereby season ticket member retention and satisfaction exceeds expectations and drives them to renewal
  • All other duties as assigned by Tournament Manager and Tournament Director


  • Base Salary + Commission + Performance Bonuses
  • Benefits including medical, dental, vision, paid vacation, sick leave, holidays, and the opportunity to participate in a 401k plan

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Sales & Marketing: Consumer Marketing/Brand Management
2015 Marketing Coordinator - Washington Kastles (Washington, DC)

Job Description: Manage the marketing efforts of the Washington Kastles prior to the World TeamTennis season in July.  Oversee the design of Kastles marketing collateral and team merchandise, work closely with in-house and external designers, order and manage inventory of team merchandise, and assist in supervising marketing interns. Reports to the General Manager and has significant, daily interaction with the Kastles Owner and CEO.

Desired Experience: Candidate must have a minimum 3-5 years of experience in sports marketing. Strong organizational skills are a must. Previous experience in merchandising, supervising a staff and creating marketing collateral highly desired. Experience with Adobe Creative Suite desired, but not required. Ability to work efficiently in a fast-paced, high-pressure environment on extremely tight deadlines an absolute must. Previous experience in professional tennis a plus, but not required.


§  Work with design team to develop marketing materials for season including ticket mailers, print ads, post cards, and other promotional materials.

§  Manage inventory of team merchandise and oversee merch stands at Kastles matches supervising Marketing and Merchandise interns. 

§  Work with internal and external graphic designers to design merchandise.

§  Work with vendors to procure new merchandise including samples and approval.

§  Attend events in the community with other Kastles staff as a representative of the Kastles to hand out promotional materials, supervise team mascot appearances, and/orstaff display booths.

§  Other tasks as needed and as assigned by the Kastles Owner/CEO and General Manager.

Seasonal position will begin on April 6 and end on September 4. All seasonal positions require a full-time commitment during business hours. Extensive weekend and evening hours will absolutely be required, including (but not limited to) attendance at all Kastles home matches. Compensation ranges on a contract basis, is dependent on experience, and will be negotiated on a case-by-case basis.

The Kastles are accepting and reviewing applications on a rolling basis. Applications will be reviewed and decided upon as they are received.

No phone calls please. EOE.

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Sales & Marketing: Ticket Operations
2015 Ticket Office - Extended Summer Internship - Western & Southern Open (Mason, OH)


Rare internship opportunity to assist in running one of the world’s premier tennis events.  Each intern is given enormous responsibility which offers great preparation and experience for future endeavors.  This internship offers a more in depth experience and advanced techniques utilizing the Ticketmaster/Archtics software, used by most professional sports organizations across the country.

 Location: Tournament site in Mason, Ohio.

5460 Courseview Dr., Mason, OH 45040


 Interns will be asked to work for four weeks prior to the tournament week as well as the week of the tournament.  For the second year, this event will be a combined event (Women & Men).

Pre-tournament dates:  July 16-August 14; Tournament dates – August 15-23, 2015

 Qualifications and Responsibilities:           

  • Willingness, with a smile, to do whatever it takes to run the very best tournaments possible. 
  • Interns will be trained on Ticketmaster/Archtics software (utilized in many sports venues across the country) and will be responsible for all aspects of tournament patron relations, including accepting and processing patron ticket orders via phone or via online ticket order system, handling more advanced skills utilizing the ticketing software, troubleshooting patron questions and offering solutions, assistance in training interns who will be working during tournament week to handle ticket office window sales and Will Call operations, working special ticketed events for series holders (Draw Party and Finals Brunch) and the like. 
  • The ability to communicate via phone and in person in a professional manner 
  • Attention to detail, accuracy in preparing patron accounts and finalizing purchases
  • Basic computer skills
  • Basic accounting skills in understanding balancing ticket sales/income

Normal Hours:

Pre-tournament, hours are approximately 8am-6pm, with two weeks prior to the tournament 8am-7pm (shifts may be scheduled).

During the tournament, the ticket office is open from 8am-10pm each day; with a future sales window inside the gates being open from noon-evening match conclusion (approximately 11pm).  


The tournament will provide a tournament logo shirt and cap.  Interns must provide their own khaki shorts, skirt or slacks to compliment the uniform.  Parking in a private lot also included. 

These internships are unpaid.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have local housing available in or near Cincinnati?
2. If no, would you be able to secure housing for the duration of the internship?
3. Do you have your own transportation?
4. Are you a US Citizen?
5. Does your fall 2015 school semester/quarter begin after August 23, 2015?
6. Will this internship be used to fulfill any school requirement?

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